ALSHAMEL Privacy Policy

Last Updated: December 2025

This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website alshamelkw.com, our mobile services, or any of our branches.

By using our website or services, you agree to the terms of this Privacy Policy.

Alshamel Medical Group operates multiple services across:

• Alshamel Lab (medical testing services).
• Tahaleel Lab
• Alshamel Med (medical products & equipment).
• Alshamel Care (homecare services).
• Alshamel Home (home furniture sourcing service).
• Alshamel Co (corporate entity).

Information We Collect:

a. Information You Provide to Us:

• Name, phone number, address, email
• Payment details
• Civil ID / Passport / Insurance cards
• Medical test information
• Uploaded documents

b. Customer service messages

• Information Collected Automatically:
• IP address & device data
• Location
• Pages visited
• Cookies
• App/device analytics

c. Information From Third Parties:

• Delivery companies
• Payment gateways
• Insurance partners
• Analytics services
• Apps you authorize

Data Security

• Encrypted payments
• Secure servers
• Access control
• Regular audits

Your Rights

You may request:

• A copy of your data
• Correction or deletion
• Withdrawal of marketing consent

Cookies

• Used for analytics, performance, and personalization.

Data Retention

• We retain data only as long as necessary or as required by law.

Children’s Privacy

• We do not collect data from individuals under 18 without guardian consent.

Changes to Policy

• Updates will be posted on the website.

Contact

• Email: info@alshamelkw.com
• Phone: +965 2208 6700
• Location: Sharq, Kuwait